The Tokyo Immigration Bureau is the primary authority responsible for processing most residence-related procedures for foreign nationals studying, working, or living in Japan. Understanding its location, contact information, jurisdiction, and operating procedures can help you prepare the required documents in advance and avoid unnecessary delays or mistakes. In this guide, ANKOI provides the latest information about the Tokyo Immigration Bureau for 2026, making it easier for you to find the information you need before completing immigration procedures.

Where is the Tokyo Immigration Bureau located?

The Tokyo Immigration Bureau, officially known as the Tokyo Regional Immigration Services Bureau, is one of the regional offices under Japan’s Immigration Services Agency. Its headquarters is located in the Shinagawa area of Minato City and is commonly referred to as Shinagawa Immigration. This office handles a wide range of immigration procedures, including applications related to residence status, Residence Cards, Re-entry Permits, and Certificates of Eligibility (COE). 

Address of Tokyo Immigration Bureau

• Postal code: 108-8255
• Address:5-5-30 Konan, Minato-ku, Tokyo
• Japanese address: 5-5-30 Konan, Minato-ku, Tokyo

Note: Not all offices of the Tokyo Immigration Bureau accept the same types of documents. Before you go, you should check the correct location according to your residential area and the procedures required. Also, save the address in Japanese for easy reference on a map or by asking station staff. Due to limited parking at the headquarters, the agency encourages people to use public transportation.

Address of Tokyo Immigration Bureau

Business hours and admission dates

• Application reception hours: 9:00 AM – 4:00 PM
• Business days: Monday to Friday
• Closed: Saturdays, Sundays, and Japanese national holidays
• Special procedures: Applications related to refugee recognition or complementary protection are generally accepted from 9:00 AM to 3:00 PM.

Note: Office hours may change during Golden Week, the year-end and New Year holiday period, or other special occasions. To avoid long waiting times, it is advisable to visit the Tokyo Immigration Bureau in the morning or early afternoon. Arriving close to 4:00 PM is not recommended, as the office may stop issuing queue numbers once the daily application limit has been reached. 

Contact information for the Tokyo Immigration Bureau

To receive assistance efficiently, you should contact the department responsible for your specific inquiry. If you need information about an application currently being processed at the Shinagawa headquarters, contact the bureau’s main telephone line directly. For questions regarding application forms or required documents, the Foreign Residents Information Center is generally the most appropriate point of contact. Before calling, prepare your application reference number (if available), residence status, submission date, and Residence Card expiration date to help staff locate your information more quickly.

Contact information for the Tokyo Immigration Bureau

Contact information

• Tokyo Immigration Bureau (Shinagawa) Telephone: 0570-034259
• IP phone or calling from overseas: 03-5796-7234
• Information center for foreigners: 0570-013904
• IP phone or calling from overseas: 03-5796-7112

Some commonly used department codes:

Official website and support channels of the Tokyo Immigration Bureau.

The official website of the Tokyo Immigration Bureau is part of the Immigration Services Agency of Japan. Through the website, you can access:

• Headquarters address and location map
• Office hours and application schedules
• Telephone numbers for each department
• Jurisdiction of each regional office
• Application forms, official guidelines, and latest announcements
• List of branch offices

In addition to the telephone hotline, foreign residents can also receive assistance through:

• Foreign Residents Information Center
• FRESC consultation counters
• Online Residence Procedures System
• Support offices at schools or sponsoring organizations

Note: The Tokyo Immigration Bureau does not publish a general email address for handling individual immigration cases. You should never send your passport, Residence Card, or other important documents to email addresses that are not listed on the official website. If you are unsure which office is responsible for your application, ANKOI recommends checking the official website or contacting the hotline before visiting the bureau.

>> See more:Applying for a visa to return to Vietnam after spending more than one year in Japan: the latest guide 2026 – An Koi 

Official website and support page of the Tokyo Immigration Bureau.

Which area does the Tokyo Immigration Bureau handle?

The Tokyo Immigration Bureau (Tokyo Regional Immigration Services Bureau) is responsible for residence-related procedures, Certificates of Eligibility (COE), and immigration services for foreign nationals residing in Tokyo and several prefectures across the Kanto region. Its organization consists of the Shinagawa headquarters, three branch offices, and twelve district offices, each serving designated jurisdictions. Before visiting, you should confirm which office is responsible for your place of residence or the address of your sponsoring organization to ensure your application is submitted to the correct location.

Note: The Shinjuku Office does not process residence status applications, while the Yotsuya and Odaiba offices provide only specific specialized services. 

AreasTokyo Immigration Bureau is in charge.

Common procedures accepted at Tokyo Immigration Bureau

As the authority responsible for managing the residence status of foreign nationals in Japan, the Tokyo Immigration Bureau processes a wide variety of immigration procedures. Depending on whether your purpose of stay is study, employment, family reunification, or business investment, each application category requires different supporting documents.

The most common procedures include:

• Extension of Period of Stay: For foreign nationals whose current period of stay is about to expire but who continue to meet the eligibility requirements for remaining in Japan.
• Change of Residence Status: For individuals changing from one residence status to another, such as from a Student visa to a Work visa or other permitted residence categories.
• Re-entry Permit Applications: Required in certain situations before leaving Japan to ensure the right to re-enter under Japanese immigration regulations.
• Certificate of Eligibility (COE) Procedures: Including new applications, supplementary document submissions, and corrections or updates to Certificate of Eligibility information.
• Residence Card Issuance and Updates: Including notifications of changes in address, employer, workplace, or other personal information.
• Other Immigration Procedures: Such as applying for permission to engage in activities outside the scope of the current residence status, registering organizations that accept foreign workers, and completing other obligations required by the Immigration Services Agency of Japan.

For every type of procedure, the Tokyo Immigration Bureau specifies the required application forms, supporting documents, and applicable fees (where required). Applicants should carefully review the official guidance before visiting the bureau or consult the official Tokyo Immigration Bureau website to prepare all necessary documents in advance. Proper preparation helps ensure that applications are accepted smoothly and processed more efficiently.

The working procedures at the Tokyo Immigration Bureau.

The process at Tokyo Immigration Bureau is quite simple, involving taking a number, submitting your application, waiting for approval, and receiving the results. To avoid multiple trips, you should check the requirements for each procedure beforehand and prepare all the necessary documents as instructed on the official Tokyo Immigration Bureau website.

Before you arrive, you should:

• Check what type of procedure is required and whether an appointment is needed.
• Prepare all necessary documents, including passport, residence permit, and original papers for verification.
• Use the latest form as instructed by the agency.
• Arrive early to get a number, especially at the beginning of the week or after long holidays.

When going through the procedures at Tokyo Immigration Bureau, please follow the staff’s instructions:

• Clearly state the type of document you are submitting at the information counter.
• Take the correct number and go to the correct reception counter.
• Double-check your documents before submitting them.
• Keep your receipt or appointment slip carefully so you can check the results later.

After receiving your application, the agency will review the file and may request additional documents if necessary. When checking the progress, you should have your full name, nationality, type of procedure, submission date, and receipt code ready for faster tracking. If you change your address or phone number during the waiting period, please update your information as required to avoid missing any notifications.Tokyo Immigration Bureau.

Work process atTokyo Immigration Bureau

Preparing your documents carefully and visiting the correct office can significantly reduce processing time and help you avoid unnecessary requests for additional documents or repeat visits. Before going to the Tokyo Immigration Bureau, always check the latest information on the official website to confirm the office location, business hours, and requirements for your specific application.

If you need assistance with residence procedures, visa extensions, or Certificate of Eligibility (COE) applications in Japan, ANKOI is ready to provide guidance tailored to your individual circumstances and support you throughout the entire process.

Frequently Asked Questions when contacting Tokyo Immigration Bureau

1. Is there support for consultation in Vietnamese?

Yes. The Foreigners Information Center and FRESC offer Vietnamese language support during certain hours. When calling, you can ask “Vietnamese, please” or “Betonamugo onegaishimasu”.

2. Is it possible to submit the application online?

Yes. Some procedures such as applying for a Certificate of Eligibility (COE), renewal, change of residence status, and permitting activities outside of your current status can be submitted online. However, not all cases qualify, so it’s necessary to check the official website beforehand.

3. When should I call the general advice number?

You should call if you are unsure about the type of documents needed, where to submit them, or the registration process. The general consultation number is 0570-013904; for calls from IP phones or overseas, use 03-5796-7112. If your application is already being processed…Tokyo Immigration BureauTo do this, call the headquarters number and select the correct department code.

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